Faq
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping typically takes 5-10 business days within the continental US. For international orders, delivery times vary by location and customs processing. You will receive a tracking number once your order ships.
Do you offer assembly services?
Most of our furniture arrives partially assembled with clear instructions. We do not currently offer professional assembly services, but our products are designed for straightforward setup.
Can I modify or cancel my order?
Order modifications or cancellations must be requested within 2 hours of placement by contacting [email protected]. We cannot guarantee changes once processing begins.
Returns & Warranty
What is your return policy?
We offer a 30-day return window for unused items in original packaging. Customers are responsible for return shipping costs. Refunds are processed within 5 business days of receiving returned items.
Does my furniture come with a warranty?
All BoisBlend products include a 1-year limited warranty against manufacturing defects. Warranty claims can be submitted to [email protected] with photos and order details.
Product Care
How should I clean and maintain my furniture?
Use a soft, dry cloth for regular dusting. For wood surfaces, avoid harsh chemicals—mild soap with damp cloth is recommended. Specific care instructions are included with each product.
Do you provide replacement parts?
Yes, we supply replacement hardware for BoisBlend furniture free of charge. Contact [email protected] with your order number and part requirements.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are encrypted for security.
Is my personal information secure?
We use SSL encryption and comply with GDPR standards. Your data is never shared with third parties without consent. View our Privacy Policy for details.
For questions not covered here, contact us at [email protected]. We respond within 24 hours on business days.