Refund policy

At BoisBlend, we strive to ensure your complete satisfaction with every purchase. Please review our refund policy below for detailed information on returns and refunds.

Eligibility for Refunds

  • Items must be returned within 30 days of delivery.
  • Products must be in original condition, unused, and with all tags and packaging intact.
  • Custom-made or assembled items are not eligible for refunds unless defective.
  • Proof of purchase (order number) is required.

Non-Refundable Items

  • Clearance or final sale items
  • Personalized or custom furniture
  • Items damaged due to customer misuse
  • Lighting fixtures with installed bulbs

Return Process

  1. Contact our support team at [email protected] with your order number and reason for return.
  2. We will provide return instructions and a return authorization number within 2 business days.
  3. Pack items securely in original packaging and include all accessories.
  4. Return shipping costs are the customer's responsibility unless the return is due to our error.

Refund Processing

  • Refunds are issued to the original payment method within 7-10 business days after we receive the returned items.
  • Shipping charges are non-refundable for customer-initiated returns.
  • Damaged or incorrect items will receive full refunds including shipping costs.

Exchanges

We offer exchanges for defective or incorrect items. Contact [email protected] to initiate an exchange request.

Damaged or Defective Items

Please inspect items upon delivery. Report any damage or defects within 48 hours by emailing [email protected] with photos of the issue. We will arrange for repair, replacement, or refund.

Contact Information

For refund-related inquiries, contact us at [email protected]. Please allow 1-2 business days for response.