Privacy policy

Introduction

At BoisBlend, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect data when you interact with our website, including browsing products, making purchases, or contacting our support team. By using our services, you agree to the practices described in this policy.

We comply with international privacy regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). If you have any questions, please contact us at [email protected].

Information We Collect

We collect information to provide and improve our services, including:

  • Personal Information: When you make a purchase or contact us, we may collect your name, email address, shipping address, and payment details (processed securely by third-party payment processors).
  • Technical Data: We automatically collect non-personal information such as your IP address, browser type, device information, and cookies to enhance website functionality and analyze trends.
  • Communication Data: If you reach out to us via email or contact forms, we retain records of those interactions.

How We Use Your Information

Your data is used solely for legitimate business purposes, including:

  • Processing orders, deliveries, and returns.
  • Providing customer support and responding to inquiries.
  • Improving our website, products, and services through analytics.
  • Sending transactional communications (e.g., order confirmations) or marketing emails if you have opted in. You can unsubscribe at any time.
  • Complying with legal obligations or preventing fraud.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Storage and Security

We implement industry-standard measures to safeguard your data:

  • All personal information is stored on secure servers with limited access.
  • Encryption protocols (e.g., SSL) protect data transmitted during transactions.
  • We retain data only as long as necessary for the purposes outlined or as required by law.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We continuously review and update our security practices.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, such as remembering cart items or preferences. You can manage cookie settings through your browser. We also use analytics tools to understand website traffic, but this data is aggregated and anonymous.

Your Rights Under GDPR and CCPA

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request erasure of your data, subject to legal exceptions.
  • Opt-Out: Object to data processing or withdraw consent for marketing.
  • Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, contact us at [email protected]. We will respond within 30 days and may verify your identity for security.

Third-Party Sharing

We share data only with trusted partners essential for our operations, such as:

  • Payment processors (e.g., Stripe, PayPal) to complete transactions.
  • Shipping carriers (e.g., FedEx, DHL) for order delivery.
  • Analytics providers to improve website performance.

These parties are contractually obligated to handle data securely and in compliance with privacy laws.

International Data Transfers

As a global business, your data may be processed outside your home country. We ensure such transfers adhere to legal safeguards, such as GDPR-approved mechanisms, to maintain protection standards.

Changes to This Policy

We may update this policy periodically to reflect legal or operational changes. The latest version will always be posted on our website. Continued use of our services constitutes acceptance of updates.

Contact Us

For privacy-related questions or requests, email us at [email protected]. We are committed to resolving concerns promptly and transparently.